Website Maintenance

We recommend doubling the time depending on how much you need to be documented. For instance, the average time for us to format a 2,000-word blog post with headers, images, and settings is about an hour. If you need a training video so that you, too, will know how to do this correctly, it would double our time because we are documenting each process and explaining the steps. We also provide timestamped transcripts.

We recommend starting with an Hour for a list of edits in priority order. Any time we spend clarifying questions about edits, etc., is counted against the time booked. Clearer instructions = less time figuring out your edit requests and more time completing edits. Making several edits at once is more efficient.

Examples of Time for Estimating

• Making a handful of 4-5 text changes on a single page, or 1-2 text changes across 2 or 3 pages: 30 minutes

• Sizing 2 or 3 images for the web (file size <200kb) and uploading it to the site with the copy for alt tags, titles, and captions provided by the client: 30 minutes

• Formatting your copy for one 2,000-word blog post with headers and up to 4 images, blog post thumbnail, social share image, and SEO copy provided by client: 1 hour

Not at this time.

We can create some graphics from scratch, but this can become time-consuming without clear direction or inspiration to base the design on. If you find a Canva template you like, and you have a mood board and clear brand identity, we can help you create a template to use for your website based on the template you found.

We recommend having us tweak your designs when needed.

If you already have Canva templates created for various purposes, such as blog post thumbnails and social share images, we would be happy to create updated graphics along with your website edit requests.

Yes! When you book, there’s an opportunity to either provide a link to a Google Drive document or folder (folders are great for accessing images as well as copy) or upload a document directly.

We use Markup.io to collaborate on changes, and there is a way to add links to other websites, drive folders and documents, add image files as attachments, etc. It’s a very cool tool!

We will send you an invoice for the remaining amount of time we think it will take us to wrap up. We will make it clear either in our notes or in the document you provided what was completed and what wasn’t so you can decide if you want to book more time.

We ask that you provide all change requests in priority order.

At the moment, we are not offering fixed-rate Maintenance Packages, but that will undoubtedly change as demand increases! Contact us if you’re interested in a maintenance package and what you have in mind regarding regular updates. We may be able to accommodate you.

We provide services and support for 7.1 websites only because it’s the product that Squarespace is innovating! After working in 7.0 for years, 7.1 is a much-improved platform, and we find it so much quicker to work in.

If you’re still on 7.0 we highly recommend migrating to 7.1!